Well-being and Relating at Work
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhQqfYB7FAv1MlKv0pd1FSTu1QEy33PGGICf-lwFMS9od9-dqZeWH4rCB5xCxzDO_GQQH5luPUlFoWn8RjrMWB2tjdJFiNiENQPdwMxePbxJU7GgegDlEGgnVEMvSAfvijsx5OeiWBDOqC2/s320/Boss-and-employee-relationship.jpg)
It heavily relies on the understanding of behavioural patterns in regards to emotional and rational aspects. I'm not going to delve deep into the sociology or psychology ideas or theories, I merely want to scrape the surface of communications within a organisation and help your understanding.
So, let's start with a question.
Q) "Have you heard of passive and aggressive responses?"
Most likely, you have heard these key terms used before. They are 2 of the 3 types of behavioral models used in conflict and communication. Personally I believe both to be flawed in achieving successful communication- and instead, I encourage the assertive (3rd) response. My understanding of each model is shown below;
Assertive:
Express what you think and feel in a positive way. (Create mutual respect)
Passive:
Avoiding, giving in, not expressing your feelings. (This disrespects you)
Aggressive:
Puts down, verbal or physical violence. (This disrespects others)
Let's Apply the Models
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg2iv6xy6F2Cjm9mUEy-igL-KAHoZs0lpPGp4uBvgkNol1QUOd6XN1uQ7A0D1s24hVbkHfv0_ugMzwjjg02ttwx4VgX5SVoN3nlLvbp860lliDHTGRSFnC8piEjttNvFRi2sJ7_ScgCH_z4/s400/managing-and-dealing-with-an-aggressive-boss.jpg)
On
the other hand, non-assertiveness or a passive behaviour involves letting the
desires of others overshadow your own. This reflects on an attitude of
inadequacy and inferiority. This type of behaviour usually leads to a conflict
or problem to be avoided and left to grow worse. We must properly access each situation we encounter and know when to be
flexible in our choice of
Overall, adopting an assertive behaviour involves a great deal of mental
choices aimed at directly empowering an assertive behaviour. However, despite
the deliberate choice of acting in an appropriate way in the workplace, the
assertive behaviour theory is a positive method to help manage our working communication environments.
Sarah
List of References
Tyler, S Kossen, C & Ryan, C 2005, Communication: a foundation course, edn
2, Pearson Education, Frenchs Forest, NSW.
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